Team Rubicon Help Desk (Greyshirts)
Explore How-To's and learn best practices from our knowledge base.
Frequently Asked Questions from Greyshirts
I’ve signed up for a Roll Call account, what else do I need to do in order to deploy?
I forgot my Roll Call password.
I am having difficulty completing TR 101: Step into the Grey.
I have completed my TR 101 / Pre-Deployment Basic training, but it still shows "Incomplete."
How do I upload my ICS certificates in Roll Call?
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Will we be retroactively mailing shirts?
My size is wrong.
I finished up TR101 and my background check on June 4, 2020 but my shirt never arrived, what do I do?
If I am an existing Greyshirt, can I have a new grey shirt?
My shirt was shipped to the wrong address.
Getting Notified and Signing Up For an Operation
What is Mobilization?
How do I start signing up for operations?
When does TR send out the notification for an operation?
I have received the notification, selected my availability, and I haven't heard anything. Did you forget about me?
I can't make it out to the field but I still want to help, what can I do?
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Preparing for Your Deployment
Do I need health insurance to deploy?
I received dispatch instructions, what happens next?
How much will it cost me to deploy?
The dispatch instructions don’t tell me enough. How can I find out more about my deployment?
I am about to leave for the Op. Is there anything I need to do before I start my journey?
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Updates - New Features
What's my TR ID number and where can I find it?
How do I login to the new Roll Call?
How does the new event calendar work?
I'm an existing Greyshirt with a previous Roll Call account. How do I log in?
Updating Your Information
How to change your region and territory
How do I update my name? I don't go by my legal name, why do you need it?
Update your emergency contact details
Update your service details
Deactivating or closing my Team Rubicon Roll Call account.
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Why do I need to submit a background check? What will stop me from being a volunteer?
Do I need a background check to deploy?
Can I use any of my previous clearances?
Do I have to pay for my background check?
Will I be notified of the results?
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I keep hearing, “Your Mother’s a Donor.” What does that mean?
Who do I reach out to if I have finance related questions or need support?
How much will Team Rubicon cover for travel expenses?
How do I start a reimbursement for my travel expenses?
What is SAP Concur (Concur)?
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Using the Ticket System
How to Submit a Ticket
An Incident vs. Service Request
How to Submit a Service Request
How to use the Mobile Help Desk App
International Response Team
Where is the Physician's clearance form?
Where is the Attestation form?
Yellow Fever Vaccine Locations
Becoming a Volunteer Leader
I want to get more involved in my local Greyshirt community, what can I do?
What is the Greyshirt Manual?
Becoming an Instructor
I've maxed out on my trainings and I'm interested in being an instructor.
Understanding doctrine and mission planning
What is an Operation? Are there different types of Operations?
How does Team Rubicon decide when to conduct an operation? How does planning begin?
What kind of operations are there?
What are the current ops?
What does the Mission Planning team do and how can I help out?
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Do I have to be a veteran to be a member of Team Rubicon?
How do I find out what’s happening with Team Rubicon, both nationally and locally?
How do I apply to work for Team Rubicon?
How is TR funded?
Policies, Principles, and Resources
Fundamental documents and links that guide TR
What is the background check policy?
What is the Team Rubicon Code of Conduct?
What is the Volunteer Injury and Medical Insurance Policy?
TR's Harassment Prevention and Reporting Policy
What is the Alcohol and Substance Abuse Policy?
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Deploying with a service animal
Are current working dogs allowed on TR operations?
Are retired working dogs allowed on TR operations?
Can I bring my service animal to TR events or on operations?
What documentation does TR require for service animals to deploy?
If I bring my service dog on an operation, can I take it in the field? If I cannot take my service dog in the field with me, where would it stay during the day? And does that require me to stay at the FOB?
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Training and Events
Basic Training/Event Questions
I completed TR 101: Step Into the Grey, submitted my background check, and uploaded my ICS 100 and 700 certificates – What's Next?
May I bring a firearm to Team Rubicon events or operations?
Can I bring my kids to Team Rubicon events or operations?
I'm not a member of Team Rubicon, can I sign up for one of your events?
I want to bring a friend to a Team Rubicon event, but they are not registered in Roll Call. Can they come?
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BLM Wildland Firefighting
How do I register for an event on Roll Call?
How do I know if I am registered for an event?
How do I withdraw from a training event on Roll Call?
I attended an event but isn’t showing as complete on my transcript, what do I do?
FEMA IS Certificates
I did not receive my IS/ICS certificates.
Can I upload ICS certificates from previous coursework?
I have completed IS 100 and 700 but it shows I have not completed it on RollCall, even after uploading the certificates multiple times.
National Training Opportunities
Does TR offer additional training besides TR 101: Step Into the Grey and Pre-Deployment Basic?
Can you tell me more about Team Rubicon's Heavy Equipment Operation program?
I want to be a Sawyer. What course do I take?
What is ASIST?
How do I become a Heavy Equipment Operator?
Emergency Food Assistance
I contacted a client who didn't want my help with food pickup or delivery
What do I do if the "need-by" date has passed?
What do I do if I can't contact the client?
What if a client asks about a financial grant?
How to close out or verify a client card