Home
Solutions
New Ticket
Login
Team Rubicon Help Desk (Greyshirts)
Home
Sign in
Sign up
Search
Knowledge Base
Explore How-To's and learn best practices from our knowledge base.
FAQ
Frequently Asked Questions from Greyshirts
8
How do I reset my Roll Call password? I forgot my password (or it expired)!
Why can’t I complete TR101 / Pre-Deployment Basic training?
My background check status has come back as 'Reviewed'. Should I be worried?
Am I deployment ready? How do I sign up for an Operation?
How do I upload my ICS and other certificates?
See all 8 articles
Mobilization
Signing Up & Notifications For an Operation
13
What is Mobilization?
What is the deployment process?
Am I deployment ready? How do I sign up for an Operation?
How do I sign up for an operation?
When does TR send out the notification for an operation?
See all 13 articles
Preparing for Deployment
9
What is the suggested domestic packing list?
I received dispatch instructions, what's next? What if I need to cancel or change dates?
What do I do if I am selected for an Op, but now I cannot go?
Why haven’t I heard anything about the Operation I registered for?
Who should I notify that I'm en route to the operation?
See all 9 articles
Roll Call
Profile Section
14
How do I update my profile information in Roll Call?
How do I update my notifications (text, email, newsletters, etc)?
How do I update my email in Roll Call?
How do I update my home/mailing address in Roll Call?
How do I update my name? I don't go by my legal name, why do you need it?
See all 14 articles
Navigating Roll Call
10
How do I become a Greyshirt? How do I open a Roll Call account?
How do I reset my Roll Call password? I forgot my password (or it expired)!
What's my TR ID number and where can I find it?
How do I find an upcoming Event, Class, or Operation, near me on the Event Calendar?
What in-person courses/classes, Events, Ops/Operations have I attended?
See all 10 articles
Events
0
Background Check
Background Check
7
Background check submitted! What’s next in that process? Will I be notified of status change and results?
My background check status has come back as 'Under Review'. Should I be worried?
Why do I need to submit a background check?
What does Team Rubicon do with the results of my background check?
Can I use any of my previous clearances for my background check?
See all 7 articles
Finance
Finance FAQs
14
I keep hearing, “Your Mother’s a Donor.” What does that mean?
Who do I reach out to if I have finance related questions or need support?
How much will Team Rubicon cover for travel expenses?
How do I start a reimbursement for my travel expenses?
What is SAP Concur (Concur)?
See all 14 articles
Help Desk
Using the Ticket System
3
What is a Help ticket (Incident) vs. Service Request?
How do I submit a Service Request?
How do I submit a Help Desk ticket?
International Response Team
International Application
1
Team Rubicon International Application Process -General FAQs
Applying to be a part of the International Response Team
2
Where do I apply for international and medical teams?
I am having difficulty completing my international application.
Leadership Opportunities
Becoming a Volunteer Leader
3
I want to get more involved in my local Greyshirt community, what can I do?
What is the Greyshirt Manual?
What is the Clay Hunt Fellows Program and how do I apply?
Becoming an Instructor
1
I've maxed out on my trainings and I'm interested in being an instructor.
Operations
Understanding doctrine and mission planning
6
What is an Operation? Are there different types of Operations?
How does Team Rubicon decide when to conduct an operation? How does planning begin?
What kind of operations are there?
What are the current ops?
What does the Mission Planning team do and how can I help out?
See all 6 articles
Other
Other Questions
5
Do I have to be a veteran to be a member of Team Rubicon?
How do I find out what’s happening with Team Rubicon, both nationally and locally?
How do I apply to work for Team Rubicon?
How is TR funded?
What's a woobie?
Policies, Principles, and Resources
Fundamental documents and links that guide TR
10
What is the background check policy?
What is the Team Rubicon Code of Conduct?
What is the Volunteer Injury and Medical Insurance Policy?
TR's Harassment Prevention and Reporting Policy
What is the Alcohol and Substance Abuse Policy?
See all 10 articles
Service Animals
Deploying with a service animal
10
Are current working dogs allowed on TR operations?
Are retired working dogs allowed on TR operations?
Can I bring my service animal to TR events or on operations?
What documentation does TR require for service animals to deploy?
If I bring my service dog on an operation, can I take it in the field? If I cannot take my service dog in the field with me, where would it stay during the day? And does that require me to stay at the FOB?
See all 10 articles
TRaining and Events
Basic Training/Event Questions
5
May I bring a firearm to Team Rubicon events or operations?
Can I bring my kids to Team Rubicon events or operations?
I'm not a member of Team Rubicon, can I sign up for one of your events?
I want to bring a friend to a Team Rubicon event, but they are not registered in Roll Call. Can they come?
Do you see a need for a new Team Rubicon training? Do you have an idea on how we can make our current trainings and material even better?
Event Registration
3
How do I register for an event on Roll Call?
How do I know if I am registered for an event?
How do I withdraw from a training event on Roll Call?
FEMA IS Certificates
2
I did not receive my IS/ICS certificates.
I have completed IS 100 and 700 but it shows I have not completed it on RollCall, even after uploading the certificates multiple times.
National Training Opportunities
5
Does TR offer additional training besides TR 101: Step Into the Grey and Pre-Deployment Basic?
Can you tell me more about Team Rubicon's Heavy Equipment Operation program?
I want to be a Sawyer. What course do I take?
What is ASIST?
How do I become a Heavy Equipment Operator?
Online TRaining
3
Best Practices: Online TRaining
Why can’t I complete TR101 / Pre-Deployment Basic training?
TR101 Walk-through
Archive-ToDeleteWhenReady
0
Client Services
Emergency Food Assistance
5
I contacted a client who didn't want my help with food pickup or delivery
What do I do if the "need-by" date has passed?
What do I do if I can't contact the client?
What if a client asks about a financial grant?
How to close out or verify a client card
