Using the Ticket System

Here to make your Team Rubicon experience better one solution at a time.

How to Submit a Ticket
SUMMARY Use this guide for assistance in submitting a Help Desk ticket for a problem you are experiencing, or for a tech-related question. Tickets are...
Wed, Jan 6, 2021 at 16:28
An Incident vs. Service Request
A Help ticket is reserved for break/fix ticket when there's something "broken" and needs to be "fixed."  A Service Request is ...
Thu, Dec 16, 2021 at 14:27
How to Submit a Service Request
SUMMARY Use this guide for assistance in submitting a Request via the Service Catalog section of the Help Desk. The Service Catalog contains items that ha...
Thu, Nov 8, 2018 at 11:12
How to use the Mobile Help Desk App
SUMMARY Use this guide for assistance in downloading and configuring the mobile app. The app provides access to the same features as the Help Desk website, ...
Thu, Nov 8, 2018 at 11:13