Using the Ticket System

Here to make your Team Rubicon experience better one solution at a time.

What is a Help ticket (Incident) vs. Service Request?
This guide will explain the differences between a Help Desk Ticket vs. a Service Request.  A Help Desk Ticket (Incident) is reserved for break/fix tic...
Tue, May 2, 2023 8:46
How do I submit a Service Request?
Use this guide for assistance in submitting a Request via the Service Catalog section of the Help Desk. The Service Catalog contains items that have pre-est...
Tue, May 2, 2023 10:04
How do I submit a Help Desk ticket?
Before submitting a Help Desk ticket, we encourage you to visit our knowledge base to find answers to common questions:
Mon, Aug 14, 2023 16:47