Before submitting a Help Desk ticket, we encourage you to visit our knowledge base to find answers to common questions: https://external.teamrubiconusa.org/support/solutions
This guide will explain how to fill out and submit a Help Desk ticket.
For Greyshirts with TR email address: If you are unsure which ticket to file, please visit our guide: What’s an Incident vs service request?
Submitting a Help Desk ticket:
- Go to: https://help.teamrubiconusa.org/
- Select the appropriate red button to open a new ticket:
- For Greyshirts without a TR email address: Select Open a Ticket and fill out the required fields & submit.
- For Greyshirts with a TR email address: Select Log In and fill out the required fields & submit.
- Once your ticket is submitted an agent will reach out to you directly for assistance.