Frequently Asked Questions

Frequently asked questions

How do I reset my Roll Call password? I forgot my password (or it expired)!
How do I reset my Roll Call password? I forgot my password (or it expired)! Whether you forgot your password, or you received an error message saying yo...
Thu, May 11, 2023 14:42
Why can’t I complete TR101 / Pre-Deployment Basic training?
This depends on where you are stuck! As there are three different tasks you need to complete to become deployable, we have provided links to their res...
Mon, Sep 18, 2023 15:04
My background check status has come back as 'Under Review'. What does that mean?
 An Under Review status means that your background check report has been returned with at least one record.  Designated Team Rubicon full-time staff will ...
Tue, Jan 16, 2024 13:36
Am I deployment ready?
To find out if you're deployment ready, please visit the Ready to Deploy page in your Roll Call profile.  It's also important to note that hav...
Wed, Feb 7, 2024 16:35
How do I upload my ICS and other certificates?
If you are looking for your previously uploaded Certifications, please see our Knowledge Base Article: Where are my ICS and other certificates located? How ...
Mon, Oct 30, 2023 9:06
How do I get a grey shirt as a new or current volunteer?
First, ensure your shirt size is correct in your Roll Call profile!  Check out: How do I update my profile information in Roll Call? Knowledge Base A...
Thu, Feb 8, 2024 12:36
Where do I apply for international and medical teams?
TR’s growing disaster readiness and response activities require an actively engaged, trained, and supported member base in order to effectively serve commun...
Tue, Aug 22, 2023 15:22
What is Billeting?
Billeting means overnight accommodations, i.e. lodging.  Each operation has a different billeting set-up. Sometimes its cots in a warehouse, church, o...
Wed, Dec 20, 2023 14:06
How do I get help during a disaster?
Unfortunately, the Help Desk is NOT the best place to provide the assistance you need.  Greyshirt or not, please do NOT file a Help Desk Ticket. We ...
Mon, Oct 30, 2023 14:20