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Knowledge Base
Explore How-To's and learn best practices from our knowledge base.
FAQ
Frequently Asked Questions
9
How do I reset my Roll Call password? I forgot my password (or it expired)!
Why can’t I complete TR101 / Pre-Deployment Basic training?
My background check status has come back as 'Under Review'. What does that mean?
Am I deployment ready?
How do I upload my ICS and other certificates?
See all 9 articles
Mobilization
Signing Up & Notifications For an Operation
11
What is Mobilization?
What is the deployment process?
Am I deployment ready?
How do I sign up for an operation?
When does TR send out the notification for an operation?
See all 11 articles
Preparing for Deployment
8
What is the suggested domestic packing list?
I received dispatch instructions, what's next? What if I need to cancel or change dates?
Who should I notify that I'm en route to the operation?
How do I handle flight issues when deploying?
Can I choose my seat and input my TSA and/or mileage/rewards program for my flight?
See all 8 articles
Roll Call
Profile Section
14
How do I update my profile information in Roll Call?
How do I update my notifications (text, email, newsletters, etc)?
How do I update my email in Roll Call?
How do I update my home/mailing address in Roll Call?
How do I update my name? I don't go by my legal name, why do you need it?
See all 14 articles
Navigating Roll Call
13
How do I become a Greyshirt? How do I open a Roll Call account?
How do I reset my Roll Call password? I forgot my password (or it expired)!
What's my TR ID number and where can I find it?
How do I find an upcoming Event, Class, or Operation, near me on the Event Calendar?
How do I sign up for an Event/Class?
See all 13 articles
Background Check
Background Check
9
Background check submitted! What’s next in that process?
My background check status has come back as 'Under Review'. What does that mean?
Why do I need to submit a background check?
What does Team Rubicon do with the results of my background check?
Can I use any of my previous clearances for my background check?
See all 9 articles
Finance
Finance FAQs
14
I keep hearing, “Your Mother’s a Donor.” What does that mean?
Who do I reach out to if I have finance related questions or need support?
How much will Team Rubicon cover for travel expenses?
How do I start a reimbursement for my travel expenses?
What is SAP Concur (Concur)?
See all 14 articles
Help Desk
Using the Ticket System
3
What is a Help ticket (Incident) vs. Service Request?
How do I submit a Service Request?
How do I submit a Help Desk ticket?
International Response Team
International Application
1
Team Rubicon International Application Process -General FAQs
Applying to be a part of the International Response Team
2
Where do I apply for international and medical teams?
I am having difficulty completing my international application.
Leadership Opportunities
Becoming a Volunteer Leader
3
I want to get more involved in my local Greyshirt community, what can I do?
What is the Greyshirt Manual?
What is the Clay Hunt Fellows Program and how do I apply?
Becoming an Instructor
1
I've maxed out on my trainings and I'm interested in being an instructor.
Operations & Events
Understanding doctrine and mission planning
6
What is an Operation? Are there different types of Operations?
How does Team Rubicon decide when to conduct an operation? How does planning begin?
What kind of operations are there?
What are the current ops?
What does the Mission Planning team do and how can I help out?
See all 6 articles
General: Operations and Events
1
What do I need to know about attending an Event or Operation?
Other
Other Questions
5
Do I have to be a veteran to be a member of Team Rubicon?
How do I apply to work for Team Rubicon?
How is TR funded?
What's a woobie?
Am I able to get a letter of my volunteer hours?
Policies, Principles, and Resources
Fundamental documents and links that guide TR
10
What is the background check policy?
What is the Team Rubicon Code of Conduct?
What is the Volunteer Injury and Medical Insurance Policy?
TR's Harassment Prevention and Reporting Policy
What is the Alcohol and Substance Abuse Policy?
See all 10 articles
Service Animals
Deploying with a service animal
10
Are current working dogs allowed on TR operations?
Are retired working dogs allowed on TR operations?
Can I bring my service animal to TR events or on operations?
What documentation does TR require for service animals to deploy?
If I bring my service dog on an operation, can I take it in the field? If I cannot take my service dog in the field with me, where would it stay during the day? And does that require me to stay at the FOB?
See all 10 articles
TRaining
National Training Opportunities
5
What TRainings are available to me?
How do I become a Sawyer?
How do I become a Heavy Equipment Operator?
What is ASIST?
What is a Disaster TRaining Camp (DTC)?
Online TRaining
3
Best Practices: Online TRaining
Why can’t I complete TR101 / Pre-Deployment Basic training?
TR101 Best Practices
FEMA ICS/IS Certificates
4
Why isn’t my certificate showing as Approved?
Why didn't I receive my IS/ICS certificates?
How do I sign up for a FEMA class?
What are the FEMA IS/ICS classes all about?