There is nothing more frustrating than being ready to jump in and learn and then running into roadblocks!
Here are a few helpful tips to ensure a more successful journey!
If you are using a mobile device (cell phone, tablet):
- Cornerstone works best using the Cornerstone App
-
Download from your local app store
- Google Play: Cornerstone Learn
- Apple Store: Cornerstone Learn
- Our portal name is teamrubiconusa
- For further assistance, try our Cornerstone Learn Download Offline Courses Job Aid
If you are on a laptop or desktop computer (Mac or PC):
- Cornerstone works best using Google Chrome
Troubleshooting checks:
- Pop-up blockers: Make sure they are disabled
- Firewalls: Make sure that "teamrubiconusa" and "cornerstone" domains are on your approved list
- Reset your cache
- Launch an incognito/inPrivate/Private Window browser
- Reboot
If you are getting an SSO Error:
- You might have multiple accounts (most likely by accident), please file a Help Desk ticket here.
When you are taking online classes:
- Best practice is to take a course all on one type of device or the other
- Review any videos to the end
- Use any Next/Continue buttons to advance
- Verify the checkmarks are all complete in the left side navigation bar
- Verify the Completed Status states "100% Completed" in the left side navigation bar
-
Take a screenshot/photo of your "Congratulations! You have Completed...." page or the results of your quiz!
- Should you have a sync problem, this is the quickest way to show us you completed the course
- Example of acceptable completion screenshots:
- Example of NOT acceptable completion screenshot:
- At the end of the course, use the Exit Course button on the page instead of closing the browser window
-
REMEMBER: it takes the system approximately an hour AFTER you have finished your course for Roll Call to reflect you have completed it
- This means that if you took a pre-requisite class online and are now trying to sign up for an in-person training event (eg: Sawyer 1, Site Survey, etc) you will have to wait about an hour to do so
Should you need to submit a Help Desk Ticket, please include:
- Screenshots of any error messages, course completion pictures you took
- The browser and device information
- The nature of the problem
- Any steps you have tried taking to resolve