Welcome to Team Rubicon, Greyshirt!

Need help getting through TR101? Don't worry; we’ve created this guide to help! 
*This FAQ applies to all versions of TR101.

First, check your device: 

If you are on a laptop or desktop computer (Mac or PC):

  • Our training coursework and the Cornerstone website work best when using Google Chrome.


If you are using a mobile device (cell phone, tablet), Cornerstone will not work properly on a browser and works best using the Cornerstone App


NOTE: If you need to leave the course before completing a module, use the ‘EXIT COURSE’ button at the top right of the page to save your progress.

Get familiar with the layout:

  • On the left-hand side of the course, you will see the course navigation and progress bar.
  • If you are on a mobile device, select the three lines ☰ to open the navigation bar.
  • After finishing a module, if the circle next to the module title in the menu doesn't show a checkmark, check if you missed any video or click-through interaction.
  • Please ensure that you watch all videos in the course – these count towards successful completion


Course Interactions:

  • You’ll encounter different videos, flip cards/photos, drag-and-drop, and click-to-expand interactions in the course. 
  • Please read the directions for each interaction to ensure completion. 
  • To photo below is an example of a flip card interaction. The flip symbol on the bottom right of each card/photo indicates a click-to-flip interaction.


Course Completion:

  • In the last module, complete the video.
  • Read and click through the recap in the new version to move on to the last step.
  • Select EXIT COURSE at the bottom of the screen and at the top right of your screen



Completion Certificate

  • After clicking the "Exit Course" button, wait for the “waving hand” emoji to indicate that it is safe to close.

 

 

  • You should be back in your Online Training portal, and your Completion Certificate should be displayed on the screen.

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I’ve completed TR101 - but it’s not on my transcript or Roll Call

If you have successfully completed TR101:

  1. All modules will have complete red checkmarks next to them on the navigation bar
  2. The percentage completion on the progress bar will be 100%
  3. A "Congratulations! You have Completed...." page will be presented!

It may take a few days for your completion to sync with your transcript and Roll Call account. If you don't see TR101 completed after a few days, please check the following:

  1. Check that all the checkmarks on the left side navigation bar are complete.
  2. Verify that the Completed Status on the left side progress bar states "100% Completed".
  3. Take a screenshot or photo of the "Congratulations! You have Completed...." page.
  4. Submit a help desk ticket, screenshots of your navigation and progress bar, and a screenshot of the "Congratulations! You have Completed...." page.