This guide does not apply to individuals assigned a TR email address.


To reset you will need either either of the following:

  • to be able to log into Roll Call
  • know your original email address associated with your Roll Call account (even if you can't get into it) AND current password (AND it's not expired)


Please submit a Help Desk Ticket if you do NOT have access to Roll Call because:

  • you do not remember your password
  • your password has expired (an error message that would appear when you are trying to log into Roll Call)


Please make sure you are signed into Roll Call before proceeding.

Then follow the steps to update your email address in Roll Call:


1. Click the text with your name in the top right-hand corner of the Roll Call home page

2. Select Profile

 


3. Click Contact Information in the left-hand navigation bar

4. Click the Edit button next to Email Address




5. Enter your NEW email address in the Email Address field

6. Click the Verify your email button




7. Retrieve the verification code that was sent to the email address you entered

  • Our emails often go to the SPAM/Trash folders by mistake, please check there if it's not in your Inbox
  • This verification is only good for FIVE minutes!





8. Paste or type the verification code into the Verification code field

9. Click the Verify code button





10. Click the Update Email button




Note: Any time you see a red bar next to a field, or a red asterisk, it means it's REQUIRED to be filled in.

The page will NOT allow you to Save if there is one not yet filled in!




You are all set! You should see the green Saved bar at the bottom of your screen.