Emergency Food Assistance

I contacted a client who didn't want my help with food pickup or delivery
It can be frustrating to contact a client and find out that they don't need your assistance. Here's some background on why that may happen a...
Mon, Sep 14, 2020 at 11:15
What do I do if the "need-by" date has passed?
Thank you for your concern about neighbors receiving assistance on time. The need-by date is not an expiration date, but rather the date before Team ...
Mon, Sep 14, 2020 at 11:15
What do I do if I can't contact the client?
We know it's frustrating to reach out to a client and hear nothing back. Here are the procedures to help guide the number of contact attempts, an...
Mon, Sep 14, 2020 at 11:16
What if a client asks about a financial grant?
Early in the Emergency Food Assistance program there was a financial grant provided by our partner, the Patient Advocate Foundation. If a client asks...
Wed, Sep 16, 2020 at 9:48
How to close out or verify a client card
After you complete the delivery, it is important to promptly verify your service: Start by going to the client card on the Community Activity pa...
Wed, Sep 16, 2020 at 9:30