Thank you for your concern about neighbors receiving assistance on time. The need-by date is not an expiration date, but rather the date before Team Rubicon hopes to have served the client. Even if the need-by date has passed, the client will likely need our assistance; often more urgently.

If you see a client on the Community Activities Map with a need by date that has passed, let that be an extra motivation to pick up the assignment and serve the neighbor in need.

Once you have completed the operation, please make sure to verify your service in Roll Call. Instructions for verifying an operation can be found here.

If you have more questions return to the knowledge base, or submit a new help desk ticket using the Emergency Food Assistance category.